The New Edge in Knowledge: How knowledge management is changing the way we do business, O’Dell, Carla and Cindy Hubert
Carla O’Dell and her co-author, Cindy Hubert, have been tilling the fields of knowledge management since the earliest days of the notion. In their latest effort, The New Edge in Knowledge, they take stock of where the field has been, where it is today, and how it is evolving. With their work at the APQC (American Productivity and Quality Center), they’ve always split their time between the trenches and the big picture. Spread that over 15-20 years and the result is lots of pragmatic guidance buttressed by an equal measure of real examples.
O’Dell has always supported the notion that knowledge management is primarily an organizational challenge, that is aided by the effective use of technology but not dependent on it. That position remains strong here. Fortunately, the rest of the world appears to be catching up to this perspective. In many respects, this book is deceptively simple. It tends to gloss over the organizational resistance that many KM efforts will encounter as they are deployed. Granted, that isn’t a specific goal of the book. Nevertheless, KM can present unusual problems of resistance to change because the target audience (knowledge workers in all shapes and sizes) constitutes such a critical resource for the organization. Moreover, they have greater degrees of freedom in whether and how they choose to cooperate, support, or sabotage KM efforts.
Overall, this is an excellent introduction to the state of KM in today’s organizations and a usefully pragmatic playbook for someone wanting to put an effective KM program into practice within their organization. Many of the topics benefit from deeper dives to understand them, but this is the place to start for a coherent view that effectively integrates the big picture with a pragmatic approach to getting started and making progress.