Case Research of Knowledge Work Practice

You can observe a lot by just watching.

Yogi Berra

I’ve long argued that invisibility constitutes a major impediment to improving the practice of knowledge work. What we need is to see more practice.

So, I’m setting out to collect and develop stories and case studies of knowledge workers doing their work. Right now, this is exploratory research to discover categories and concepts that might prove useful. My conjecture is there’s an underlying set of skills and practices common across multiple instances of knowledge work.

Further, I suspect these commonalities aren’t immediately evident or obvious. They are “hidden” within the craft elements of different knowledge work jobs (e.g. reporter, consultant, systems analyst, programmer, data scientist, media planner, teacher). The initial goal is to figure out productive questions.

A starting point is to examine accounts of knowledge workers who have shared their journeys in ways that we can extract insights about their methods and practices. For example, Tiago Forte’s Building a Second Brain presents his solution for a personal knowledge management environment. He does so by sharing a good bit of how he got to his answers. Regardless of whether you find his destination suitable to your needs, you can learn from his journey. Supplement the book with the materials he has shared elsewhere online and we can craft a useful case study.

There’s a decent collection of knowledge workers (authors, scientists, entrepreneurs, etc.) who have shared enough about their methods and practices to form an initial sample from which we can develop the outlines of a theory of knowledge work. Once that exists, we can reach out to other knowledge workers to explore their practices and elaborate a richer model.