links for 2008-09-16 Michael Dell 'Friends' his customers – Sep. 4, 2008 A useful mini-case study of how Dell is making use of Facebook, Twitter, and other social media tools as part of listening to its customers and markets more systematically. (tags: socialmedia twitter dell sch coi musings) Share this: Click to email a link to a friend (Opens in new window) Email Click to share on X (Opens in new window) X Click to share on Facebook (Opens in new window) Facebook Click to share on LinkedIn (Opens in new window) LinkedIn