Trusting the Flow

I’ve told this story before. This blog post from 2018 (Preparing to be bold in the moment) is likely the most complete version.

It was a clash with the Off-Broadway director of the original musical I was stage managing thirty minutes before the curtain was set to rise on the final dress rehearsal before opening night. Tony was panicking that we weren’t going to be ready and generally getting in the way of the controlled chaos happening on stage and in the wings. I told Tony that it was my stage at this point and he was free to fire me at 8:30 if the curtain didn’t go up then but to get off of my stage now. (I might have phrased things less politely). Tony left in a huff. The curtain went up on time. I kept the job. The show was a success.

Many people spend a lot of energy fretting about what might go wrong. Tony was certainly one.

My brain seems to work differently. Maybe it was growing up with six younger siblings. Maybe it was studying probability theory. Maybe it’s tied to the ADD I didn’t know I had. Regardless, I don’t spend time contemplating and enumerating things that might go wrong.I work with a high level plan and adapt to things as they unfold. In larger settings I surround myself with highly capable partners. So far that’s worked pretty effectively regardless of the actual mess that occurs.

Hearing notes you can’t produce

I started my education in Catholic parochial schools. They were mostly very good to me. When I was about eleven there was an incident that wasn’t so positive that’s stayed with me.

We had chorus each day. Or, perhaps it was once a week. Those details are murky. At eleven my voice changed and dropped a couple of octaves. Perhaps a little earlier than some, but not unexpected. The solution from the nun running the chorus was to tell me to stop making any noise. Problem solved for the chorus.

To this day, sixty plus years later, I don’t sing. Even in the shower. I’ve taught in front of classes from twenty to two hundred people. I’ve given keynote addresses to a thousand. But don’t ask me to sing. Solo or back of the chorus. It doesn’t matter.

Perhaps oddly, I’ve spent a great deal of time backstage in the theater. That includes stage managing multiple musicals. I had cues tied to verses or key changes or other musical moments. I love music. I just can’t do music.

We all encounter these moments. Some paths close. Others open. There’s a messiness in the day-to-day that’s unavoidable. Fighting it or going with the flow are both poor strategies. Learning to strike a dynamic balance is the game. Can you recognize the notes even if you can’t produce them?

Syncing up

It was late 1962, perhaps early 1963, and our elementary school class was on a field trip to the natural history museum in Milwaukee, Wisconsin. Probably the origin of my love for museums of all kinds. The only thing I recall of this one, however, was the cafeteria where we were able to choose our lunch from a vast array of offerings. I had never encountered such a thing and I was about to receive a lesson in “eyes bigger than my stomach.” I reached out and filled my tray from that vast array.

The bus ride home was not pleasant, although I don’t recall any major tragedy. Not yet ten years old, I was already the eldest of seven children. As the eldest I was often the one to first encounter new experiences. As one of seven, finances and logistics often limited what those experiences could be. There was a certain narrowness to my world that wasn’t easy to perceive. Books could open aspects of the wider world. Being good at school things brought attention from teachers. Being an obedient eldest child kept me out of trouble.

There’s a lot to be said for being left to your own devices. But it can also keep you from encountering much of the real world. Squeaky wheels get attention. Quiet ones get less. And there’s no one to notice or tell you that you are missing important experiences at navigating a world full of other people. How do you figure out what it is to be lonely when you’re in the midst of little brothers and sisters and grown ups busy dealing with whoever is making noise.

This sounds sadder than it was. My intellectual and emotional development was out of sync. I wasn’t qualified to notice. Those who might have had bigger issues to deal with. If you aren’t obviously contributing to the mess, you get to do what you please. You let curiosity take you where it will. Which can be quite a long way. With some luck, and attention from the right people, things eventually sync up.

Addressing the Mess

Forty some odd years ago, I was part of a team that developed a new accounting system that let the State of New York pay its bills. The project took two years and involved over a hundred staff and consultants. One of the early steps in the project mapped all the steps from developing a budget for the Legislature to enact into law to the paperwork for cutting a check to a specific vendor for the paper to put in the copier outside our temporary offices.

My team met with legislators in the Capitol in Albany, analysts in the Budget Office, accountants in places like the State Police, and clerks in their warrens. As we traced the flow of paper we recorded the process on a wall in a large conference room. The final map was six feet high and twenty feet from end to end.

We transferred that map into a smaller version that went to the Graphics Department in our offices in New York City. Commercial artists there set the hand drawn flowchart into small type and printed the final flowchart as a three foot by five foot poster. We printed a hundred or so copies of that poster and delivered the first one to the Director of the Budget Office. The word “Accounting” in the title was spelled with one “C”.

Who knows how many eyes had reviewed how many drafts of this piece of work? How many times had I looked at it? Today, we could update a digital file and move on. Then, we simply moved on. I took what heat flowed from this mistake.

Messiness has been on my mind lately. It’s probably what triggered this memory. At the time, I was probably a lot more embarrassed than I can recall today. You can opt to be sloppy. You can attempt to be a perfectionist. Or you can get on with it. The world persists in being messy regardless of what you think. How do you factor that reality into your approach to work? Over the next few weeks I intend to dive into that particular mess.

McGee’s Musings turns twenty four

Twenty four years ago today I made the first public post on McGee’s Musings. Going public with my writing grew out of my work teaching information technology strategy at the Kellogg School. I was greatly influenced by the examples and technologies offered by Dave Winer. When I later created a course on knowledge management, Winer graciously made licenses available to my students for Radio Userland. Radio Userland still remains one of the best blogging tools ever offered. I wish it had found the market it deserved. Like much of Winer’s work, however, it was ahead of its time.

While I continue to write for myself regularly, I’ve been less diligent about sharing that work publicly. I don’t entirely understand why that has been the case. For one thing, I think the blogosphere has lost some of its conversational nature. And the places where conversations are occurring online these days tend to promote forms of interaction I would just as soon avoid. We’ll see how it continues to evolve.

Sucked into the theater

I arrived at Princeton in the early days of coeducation there. After 200+ years as an all-male institution, women were now fellow students rather than weekend visitors. About 28% of my 1,000 odd classmates were women.

I had spent the previous six years at an all boys high school. Which meant minimal experience or skill at interacting with the opposite sex. I had, however, learned one odd thing I was able to take advantage of. Theater productions generally called for a pretty even mix of men and women on stage and that tended to hold true for the rest of the production as well. In high school that meant partnering with sister schools to stage shows.

At Princeton that meant finding my way to McCarter Theater during orientation week to see the Princeton Triangle Club perform some of their greatest hits. The pretty blond handing out flyers at the entrance suggested my hypothesis was correct.

It was.

While I was smitten with a particular redhead in a skit satirizing “The Dating Game”, so was every other heterosexual male in the audience. Turns out she was also a senior but that didn’t stop me from signing up to work backstage on future shows.

Over the next four years that included building sets, hanging lights, stage managing multiple shows, and going on three tours. Eventually I had possession of an unauthorized master key to the theater. I even rode the fire escape slide from the seven-story tower that housed the dressing rooms.

Some weeks I spent more time in McCarter than all of my classes combined. After one late dress rehearsal that ended shortly after midnight, the very first note from the director was to deputize two cast members to escort me back to my dorm room and put me to bed. A bed I hadn’t seen in the past 120 hours.

The theater is a place of myth and tradition. It’s knowledge that you absorb rather than study. It’s also a realm of large, and often fragile, egos. Which made it an extraordinary environment for me to learn how to navigate and operate inside complex, human, organizations. Which evolved into my life’s work.

All because I wanted to get better at talking to girls.

University days, a first home away from home

Photo of Nassau Hall Cannon Green at Princeton UniversityThis spring marks the 50th anniversary of my graduating from college. Which means it has been 54 years since I first set foot on the Princeton campus.

My dad went to the University of Delaware on the GI Bill. He was the first and only member of his family to attend college. My mother started but never finished her college degree at St. Louis University.

I didn’t grow up with any images or role models of what college might mean. I liked school and did well. Books were so much easier to understand than people. Courtesy of a wise nun in my parochial school, I ended up in a Catholic, all-boys college prep school for middle school and high school. College was now the next step on the ladder. Ladder to what wasn’t clear but I knew how to do the school thing. Come my senior year, the headmaster gives me a list of four schools to apply to including Harvard and Princeton. These were still just names to me.

Part of the application process included interviews with recent alumni of each school. The one thing I remember from those interviews is the contrast in attitudes of those two alums whose names and faces I cannot recall. The Harvard grad was all about how Harvard would set me on the path to future success. The Princeton grad touched on similar points but was mostly keen on wishing he could be in my shoes to go back to Princeton and experience it all again.

When I got into both schools with similar financial aid packages, my choice was easy. In September of 1971, I set foot on the Princeton campus for the first time. I don’t recall that college visits were a common thing in my day, although it might have been as much about the logistics of getting nine people to the East Coast and back. The same constraints meant that I arrived on campus on my own.

How I navigated those first weeks is a mystery. I imagine most everyone else was as lost and confused as I was. And as desperately trying to mask their confusion. Not that I remember it that way.

What I was building was a capacity to cope effectively with the new. As a book smart guy from near, if not on, the wrong side of the tracks there was so much I did not understand. Often, I did not understand that I didn’t understand. I muddled through nonetheless.

Testing new writing tools

This is a test post using Dave Winer's newest tool/toy, Wordland. Always interesting to see what Dave is up to. One of the first blogging tools I used was his Radio Userland. As one of the ur-bloggers, Winer has thought about this more deeply than just about anyone. I may not always agree with him, but I always pay attention to his arguments. I'd be stupid not to, and I am not a fan of stupid.

I admit that I am always a bit leery of tools that insist on running in a browser. I am old school in that regard and want to know where my data resides. I'll be keeping an eye on this as it develops. The key question for me is whether it helps me get back into a more regular flow of writing and posting. That's not necessarily a function of the tool suite. 

We shall see how the tool and its value/utility to me unfold

Shaping or shaped by your environment

I am the eldest of seven baby boomers; born in 1953, my baby sister in 1961. My dad was an engineer who rose to middle management working in the space program for McDonnell Aircraft. I think we made decent money but everything gets smaller when divided by seven. I don’t recall that I had a room of my own until college except for a brief period when I was recovering from a broken leg (not a recommended path to privacy).

Looking back, one thing that amuses me was the advice on good study habits to “find a quiet, organized place for your work.” Never going to happen. Instead, I learned to tune out background noise and chaos. Getting my attention when I am concentrating can be a challenge.

Productivity thinking starts with controlling the environment. You design the assembly line to enable the flow you want. If the environment is not subject to your control, however, then you are forced onto a different path. Your task becomes how to be effective within the constraints of your environment. What can you control to make your work flow more smoothly?

Reflective practice makes better

The curtain goes up in 45 minutes.

Actually, it won’t do anything until I give the order. But the order will come on time. I’ve just put my stage manager’s prompt script on a music stand just off stage left in the wings. It identifies everything that will happen offstage to make the magic happen onstage; lighting cues, sound cues, scenery movement. I check in with the tech crew, the music director, the house manager. At thirty minutes before curtain, I call “half hour,” then “5 minutes”, then “places” and we’re off.

For the next two hours, what we’ve practiced and rehearsed for weeks plays out under my direction. Most of the people in the audience have no idea that I exist, much less what I am doing. As it should be. Knowing how the magic is made is rarely as rewarding as simply enjoying it.

There are some of us, however, who develop an interest in how to make magic. Taking things apart to understand how they work has its own rewards. There are any number of cliches I could use to talk about pulling off this kind of performance magic; shared purpose, shared struggle, traditions. rituals. They are cliches because they are anchored in deep truths. I could have chosen to simply continue to accumulate experience and get better over time.

Practice makes perfect.

Although I didn’t have the language or concepts at the time, I chose a slightly different path. Call it reflective pratice. Which I learned some fifteen years later. Rather than striving to perfect some technique, I opted for working on understanding and improving the techniques in parallel with practicing and performing them. A slower and less certain path to travel. But one that turns out to be better suited to a world of innovation and change.