Introverted and Proud. Before approaching me in the real world, please certify that you have read Jonathan Rauch’s “Caring for Your Introvert.” It’ll save us both a lot of heartache and misunderstanding…. [Joho the Blog]
Where was this essay when I was in high school? Or college for that matter? Here’s a link to the essay. David, thanks for pointing this out and capturing my sentiments so well.
We’re all knowledge workers now.
Here is a question:
How do you bring knowledge management to people who do not see knowledge as part of their job?
For example the workers in a process plant. There is knowledge all around them and embedded in the work that they do. How, in practical terms, to do you make them knowledge workers?
The question isn’t well framed yet as I’m still thinking out it’s dimensions… i’ll expand on it as I go and I welcome all input.
(Hint: this question isn’t entirely theoretical)
Matt raises an important question. First, in the example here, the question isn’t so much how do you make these workers into knowledge workers. They already are. The question is why don’t they view themselves as knowledge workers and does that matter?
I tried the following rules of thumb in a speech I gave last year. I figured you were a knowledge worker if:
Flip, but there’s some essential truth buried here as well. Robert Reich talks about knowledge workers as “symbolic analysts,” which I find marginally helpful at best. At the moment, Peter Drucker has the most useful take on the problem I have found. I tried to capture some of his insight in a recent post I made on knowledge work and productivity.
For me, the starting point is to look at knowledge work rather than at knowledge workers. For one thing that helps extend the focus to all those workers, like the ones Matt describes, who do knowledge work as only a portion of their work. It also helps by reminding us that there are aspects of every knowledge worker’s job that aren’t about knowledge work. Ordering a new battery for the old IBM Thinkpad I’m setting up as a Linux workstation is a pretty mundane information processing task at best. It’s certainly not knowledge work even if I am a knowledge worker.
As I focus on the work as a path to understanding the worker, I find useful insights in thinking about the craft nature of knowledge work. In particular, the kinds of tasks that make up knowledge work call for much more reflection about what is going on than most of us find comfortable. We’re socialized to “get on with it” and “just do our jobs.” Reflection is unproductive and industrial work is about productivity. If my job is processing insurance claims or checking in returned rental cars at Hertz, then productivity is a legitimate concern. One the other hand, if my job is redesigning those processes, then I’d better be prepared to spend time reflecting as well as doing. If I am managing either of those processes, again, I need to be prepared to deal with the unexpected or unusual, which will also call on my ability to reflect and to connect my reflections to broader questions about organizational goals and mission.
What makes all of this challenging is how many more tasks call for an element of reflection and design as well as basic execution skills. What was the realm of senior executives, consultants, and analysts has become the day-to-day reality for much of the organization. This makes everyone uncomfortable. I can’t just check my brain at the door and do what I’m told. I have to think for myself and that can be painful. On the other hand, if I was one of the handful paid to think not just for myself, but for everyone else in the organization, the prospect of everyone thinking for themselves is at least scary if not threatening. On the scary side, there are lots of people called on to think for themselves who haven’t had a lot of practice. On the threatening side, if I’ve defined myself by my differences from everyone else in the organization, the prospect of being found out as less capable than I appear can be destabilizing.
We all do knowledge work. For some of us, it’s virtually all we do. For others, it’s a small component. Knowledge work is different mostly because the end products are defined in the doing, not in advance. That demands that we learn how to think about and be mindful of the work as we do it. That runs counter to what we are trained and socialized to do and that makes everyone uncomfortable. After years of getting credit for the answers, we need to learn how to craft better questions first.
God blogs, and he ain’t happy. You know the dyslexic atheist who doesn’t believe in Dog? Well, this particular blogger isn’t sure he believes in the God Blog. But it’s funny anyway. [Jarrett House North]
Some light reading for the end of the day
CNet: Old School: 18th century theory is new force in computing. [Hack the Planet]
Good overview plus links to other sources about Bayes theorem and its application in a variety of computing settings. I guess I should have paid more attention in that probability course way back when.
It’s not what you don’t know that hurts you. It’s what you know that ain’t so
Will Rogers
There have been a number of items coming through my news aggregator lately that set me to thinking about this old Will Rogers remark (while I’ve seen it attributed to Satchel Paige, Rogers comes back most frequently as the author per Google). For example, apropos of rational responses to the possible threats of chemical and biological attack, there is this.
Bio/chemo/nuke protection without duct-tape. This fascinating one-pager from a former Drill-Sergeant is a reality-check in respect of chemical, biological and nuclear weapons, explaining what they do, what they don’t do, and how you can really protect yourself. Without duct-tape.
Bottom line on chemical weapons (it’s the same if they use industrial chemical spills); they are intended to make you panic, to terrorize you, to heard you like sheep to the wolves. If there is an attack, leave the area and go upwind, or to the sides of the wind stream. They have to get the stuff to you, and on you. You’re more likely to be hurt by a drunk driver on any given day than be hurt by one of these attacks. Your odds get better if you leave the area. Soap, water, time, and fresh air really deal this stuff a knock-out-punch. Don’t let fear of an isolated attack rule your life. The odds are really on your side…
Finally there’s biological warfare. There’s not much to cover here. Basic personal hygiene and sanitation will take you further than a million doctors. Wash your hands often, don’t share drinks, food, sloppy kisses, etc., …. with strangers. Keep your garbage can with a tight lid on it, don’t have standing water (like old buckets, ditches, or kiddie pools) laying around to allow mosquitoes breeding room. This stuff is carried by vectors, that is bugs, rodents, and contaminated material. If biological warfare is so easy as the TV makes it sound, why has Saddam Hussein spent twenty years, millions, and millions of dollars trying to get it right? If you’re clean of person and home you eat well and are active you’re gonna live.
Link Discuss (via Interesting People)[Boing Boing]
There are, of course, multiple rear guard actions that attempt to appeal to reason. Two of my favorites are badastronomy.com and insultingly stupid movie physics which both rail against the bad knowledge promulgated by Hollywood and the media in the pursuit of entertainment. Now, many will argue that it’s just storytelling, what’s the harm in a bit of dramatic license. If there were more evidence that viewers actually understood how little relationship there was between the real world and what we are told about the real world, I’d be less concerned. But as I listen to executives in those industries make proposals about how information technology should change to support their views of how digital restrictions ought to work, I fear that they, at least, are confusing their fictionalized view of the world with the real thing.
In the broader world we live in, the descent into unreason is much more frightening. At the mundane level, anyone who travels is confronted with security procedures that bear no relationship to risk or effectiveness. Responses such as “Are you scared stupid?” from Wired News help as does the willingness of folks like Penn Jillette to twit the system. Last week’s duct tape nonsense makes good fodder for comedians, but it hides more troubling problems about the willingness to defer to authority just because.
I want to believe that reason will triumph. Part of my attraction to blogs is the opportunity to watch people trying to think through problems. The willingness of folks as diverse as Dave Weinberger, Dave Winer, Doc Searls, AKMA, Ed Felten, David Reed, and others to think in public and on the record is immensely encouraging.
There are many days when I fear that Carlo Cipolla got it right when he wrote “The Basic Laws of Human Stupidity.” Fundamentally, I’m too optimistic to accept that. Instead, We need to revisit and update our view of what constitutes an appropriate liberal education for the 21st century. Whatever conclusions your own careful reasoning brings you to, I choose to hope that this Wendell Berry sentiment will prevail.
The complexity of our present trouble suggests as never before that we need to change our present concept of education. Education is not properly an industry, and its proper use is not to serve industries, either by job-training or by industry-subsidized research. It’s proper use is to enable citizens to live lives that are economically, politically, socially, and culturally responsible. This cannot be done by gathering or “accessing” what we now call “information” – which is to say facts without context and therefore without priority. A proper education enables young people to put their lives in order, which means knowing what things are more important than other things; it means putting first things first.
How designers work. I haven’t looked at lots of dissertations, but this one is a beaut. It’s Henrik Gedenryd’s How designers work: Making sense of authentic cognitive activities. Here’s the abstract: In recent years, the growing scientific interest in design has led to great advances in our knowledge of authentic design processes. However,… [IDblog]
More from the abstract
At the same time, there is a growing movement of research on authentic cognitive activities, which has among other things documented the central roles of action and the physical environment in these activities, something that existing cognitive theories have overlooked and cannot properly account for. This creates an explanatory gap analogous to the one found in design.
This is definitely something for the short term reading list.
The record of the race. Vannevar Bush: As We May Think. “Thus science may implement the ways in which man produces, stores, and consults the record of the race.” (397 words) [dive into mark]
Mark also picks up on this Vannevar Bush/Memex meme associated with the Google/Pyra announcement. More interestingly, scroll down to the bottom of his post for an interesting example of a weblog “trace.”
Google + Blogger = Stimergy. Matt Webb: Imagine, searching at Google, and then:
- this trail is highly followed
- do you only want to see what people suggest, or where people went?
- here’s a worn track in the interweb. Follow the Google Pixie!
- this trail is uncommon, but made by someone we see (by your weblog) that you value
Lots and lots of reaction to Google buying Pyra. This post plus another from Cory at Boing, Boing hit on the most provocative interpretation I’ve seen; that Google is building the Memex. Here’s Matt’s key observation:
GOOGLE ARE BUILDING THE MEMEX.
They’ve got one-to-one connections. Links. Now they’ve realised – like Ted Nelson – that the fundamental unit of the web isn’t the link, but the trail. And the only place that’s online is… weblogs.
There are two levels to the trail:
1 – what you see
2 – what you do
(“And what you feel on another track” — what song is that?)And the trail is, in its simplest form, organised chronologically. Later it gets more complex. Look to see Google introduce categories based on DMOZ as a next step.
What Vannevar Bush, Ted Nelson, weblogs, and now Google are all demonstrating is that the boundaries between organizations and disciplines are arbitrary. It’s the connections and the trails that matter. It’s just taken a lot longer to build it than we would have liked. With a bit of luck we’ll find out that we’ve managed to build it in time.
I’m mucking about with some of the code and design for this weblog. Mostly trying to move in the direction of better use of css and more leverage out of tools such as “activeRenderer” and “liveTopics” I’m sure I’ll manage to break a few things along the way. Please bear with me. I have added a Change Log to keep track of what I’ve been up to
Fleming adds some very useful counterpoint to the evolving debate on blogs and power laws started by Clay Shirky. He picks up on Ross Mayfield’s post on Distribution of Choice that I picked up on yesterday, but takes it in a more interesting direction. He focuses on what can emerge from each of us thinking, writing, and then interacting with one another. The patterns that Shirky sees at the macro level are the end result of all of our activities at the micro level. Some of Fleming’s key observations:
Blogging allows us to work more openly and refer to each other’s work, while also sharing it with a bigger audience. …
Connections form. …float up and into the cloud of the web. Specifically they will end up in an assortment of directories and search engines, most notably in Google.
…the choices of many relatively ordinary folks become more visible than ever before. And they form emergent patterns that become very visible.
…The point is not at all whether I have unfairly more or less readers than some other weblog. The emerging democracy in blogs is in that we together leverage our choices in a way that normally isn’t possible unless you run a big corporation or you’re run by one. We’re a swarm of thought bubbles. [Ming the Mechanic]
What we have in blogging are tools and a process that let us participate in the kinds of messy, distributed, emergent process that will characterize work and life for us tomorrow. It’s the concrete instantiation of what Howard Rheingold is talking about in Smart Mobs and Steven Johnson described in Emergence.