Lilia points to what looks to be an interesting piece on knowledge work
and visibility/invisibility. As she says, “more to read.”
And while I was searching for the right link for “It's just a matter of common sense”: Ethnography as invisible work by Diana Forsythe to add to my story I came across A web on the wind: The structure of invisible work by Bonnie Nardi and Yrjö Engeström, which is an editorial for the “invisible work” issue of Computer-Supported Cooperative Work.
Wonder how I could miss it – with all my interests in invisible work?
More to read 🙂