My worst technology mistake

Ben Bradley of interviewed me about Knowledge Management that ran over at Darwin magazine a few weeks back. It was an interesting exercise reflecting on my worst technology mistake. It probably won’t surprise anyone here, but I concluded that

In particular, I ve become a lot more skeptical about top-down approaches to knowledge management. And I ve become much more cautious about the importance of pushing the technology envelope. We were doing a lot of good things to improve internal communications and interactions among our experts. We started paying more attention to that to good effect. Not as sexy, but a lot more impact.

My current thinking is that organizations that want to make progress on KM will need to blend top-down and bottoms-up approaches. It’s not a question of which approach is right, but of how to blend both approaches.