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{ Tag Archives } Knowledge work

When should managers insert themselves into a messy situation

Bob Sutton’s Work Matters Blog continues to be one of my best sources of managerial insight. One of the challenges of managing is choosing whether and when to intervene in your organization (presuming that micro-management is not your goal). In this recent excellent post, Sutton offers the distinction between two classic acronyms as an excellent diagnostic […]

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Richard Feynman On The Folly Of Crafting Precise Definitions

I’ve often struggled with the notion of definitions when working in organizations. On the one hand, too many of us hide our ignorance and uncertainty behind a wall of jargon and terminology. Terms fall in and out of favor and their relationship to the underlying real world is often less important than their value from […]

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Euan Semple on nurturing a knowledge ecology

This gem from Euan Semple made the rounds earlier this summer. I was too busy then to do more than note it. Ten ways to create a knowledge ecology TUESDAY, JUNE 28, 2011 AT 7:08AM A tweet yesterday prompted me to remember sage advice from Dave Snowden which I took to heart in my work […]

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Where IS Health Care Going? Technology Leader’s Presentation

Last week, JoAnn Becker  and I ran an interactive discussion with the monthly TLA Manager’s breakfast meeting here in Chicago. We had a lively and excellent debate among a group of technology executives, health care executives, and other smart people about the real challenges of successfully deploying information technology to improve productivity and quality in […]

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How better thinking about deliverables leads to better knowledge work results

Deliverables should be a knowledge worker’s best friend but, like all good friendships, the relationship can get complicated. One of the most direct ways to improve the quality of knowledge work is to spend more time and effort to define appropriate deliverables. My faith in deliverables has grown out of decades of practical consulting experience, […]

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Review of Bob Sutton’s "Good Boss, Bad Boss"

Good Boss, Bad Boss: How to Be the Best… and Learn from the Worst, Sutton, Robert I. I’m becoming a fanboy of Bob Sutton, an engineering professor at Stanford who co-founded the d.school there. It started when i read The Knowing-Doing Gap : How Smart Companies Turn Knowledge into Action, which he co-authored with organizational […]

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Review: Clay Shirky and Cognitive Surplus

Cognitive Surplus: Creativity and Generosity in a Connected Age, Shirky, Clay Anyone who can use lolcats to make a relevant and provocative intellectual point is worth paying attention to. Clay Shirky pulls it off in his latest book. Here’s his point: Let’s nominate the process of making a lolcat as the stupidest possible creative act…. […]

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Fred Brooks on the Design of Design

The Design of Design: Essays from a Computer Scientist, Brooks, Frederick P. Currently a professor of computer science at the University of North Carolina, Fred Brooks led the development of IBM’s System/360 and its operating system. He’s the author of The Mythical Man-Month : Essays on Software Engineering, which remains one of the best books […]

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Observable work – more on knowledge work visibility (#owork)

My post on the visibility of knowledge work last week generated some some excellent comments and excellent blog posts around the web. For my own benefit I wanted to gather up what I’ve come across so far and put it in one place. Recap Greg Lloyd, CEO at Traction Software, kicked things off. pulled together […]

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Balancing Uniqueness and Uniformity in Knowledge Work

Image via Wikipedia The essence of good knowledge work is uniqueness not uniformity. The ideal knowledge work product is exactly what your client asked for and could only have been created by you. The challenge is that we have been conditioned by the industrial economy to value uniformity and see uniqueness as undesirable variation instead […]

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