A systems lens is one of the primary ways I seek to understand the world around me. No surprise, ten, that I’ve long been a fan of the work of Russell Ackoff. Here’s a short video of a talk by Ackoff on systems and improvement. He does two things here. One he provides a better description of a system than I typically do on my own. Two, he then shows why improvement programs in organizations generally disappoint because they fail to use that systems lens.
Well worth the fifteen minutes it will take you to find and watch.