A three-year old drowning victim is alive and thriving today because someone in Switzerland cares about systems. Atul Gawande, surgeon, polymath, and author of The Checklist Manifesto, recounts the tale as the second of four BBC 2014 Reith Lectures on the future of medicine. The podcast of “The Century of the System” is well worth 40 minutes of your time.
Gawande’s central point is that the power of design, coordination, and collaboration trumps heroics. This is so terribly hard to pull off because it runs against the stories of heroics that so capture our imagination and our egos. How we get to good designs in a world that honors heroes is the challenge.