Knowledge work and micro-processes
[cross-posted at Fast Forward blog] Recently, I sat through a presentation about a Sharepoint-based intranet project to improve processes within the HR group of a medium-sized organization. The process in question was one of collecting annual performance reviews throughout the organization. Using Sharepoint, the HR group and their consultants replaced Word documents, spreadsheets, and email [...]
Tagged Drucker, Knowledge work, productivity, Taylor
