12 Leverage Points to Intervene in a System. I found a nice summary of Donella Meadow's 12 Leverage Points to Intervene in a System in wikipedia. Places where a small change can have large effects, and if you are a participant in the system, awareness and use of… [Ross Mayfield's Weblog]
Thanks, Ross, for pointing this resource out. This particular piece from the late Donella Meadow's has long been one of my favorite short pieces on how to think about complex human systems and how to influence them. I have a scanned copy of Meadow's article tucked away on my laptop, but it's so much nicer to have an online version to point to. Worth your time to read and reflect on.